Verizon says service disruption in Miami caused by cut to fiber

Signage is seen at a Verizon store in Manhattan, New York City, U.S., November 22, 2021. REUTERS/Andrew Kelly

Aug 11 (Reuters) – Disruptions to Verizon Communications Inc’s mobile services in Miami was caused by a cut in optical fiber due to overnight construction work, the wireless carrier said on Thursday as it works with vendors and local crew to fix the issue.

Services for customers in the Miami area, concentrated around Hialeah and extending south to Kendall and Homestead, have been impacted, the company (VZ.N) said.

“Our engineers are aware of this issue and are onsite working with our vendor partners and local crew to resolve this issue quickly,” a Verizon spokesperson said.

At the peak of the outage, more than 2,000 user reports cited issues with Verizon, according to outage tracking website Downdetector.com, which collates status reports from a number of sources.

Services appeared to be back up as reports dropped to around 200 incidents. Verizon offers mobile and landline communications services, including broadband internet and phone service.

Reporting by Shivani Tanna and Eva Mathews in Bengaluru; Additional reporting by Mrinmay Dey; Editing by Shounak Dasgupta and Arun Koyyur

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